Analyse the conflictual situation in which you find yourself
• Analyse your position in the situation, or that of the person you are dealing with
• Apply win-win negotiating methods
• Apply techniques for resolving the conflictual situation
In a company, tense situations and minor daily conflicts are the main sources of sapped energy and team demotivation.
And yet, because these types of relational difficulties are delicate to deal with and involve our emotions, they are often neglected.
In some cases, the situation may gradually worsen, leading to malicious working relations and creating irreparable damage.
How can these conditions be improved?
Firstly, by learning to express yourself assertively, without adopting passive or aggressive behaviour.
Next, by applying some straightforward methods for dealing with – and resolving – such situations.
This is an engaging way to find out how subjective the situation really is.
You will learn to improve your understanding of the representations of your peers, colleagues and superiors in order to acknowledge them and cooperate better.
Learning plan
Analyse the situation in which those concerned find themselves
• Identify the situation in issue and its characteristics
•Identify the influence of perception filters
•Identify the behaviour adopted in the situation
• Identify the psychological mechanisms at play in the conflict
•Develop awareness and self-control
Master negotiating techniques that help maintain relations
• Maintain good relations
•Identify the drawbacks inherent in haggling or positional bargaining
•Establish a win-win form of negotiation
Apply techniques for resolving a conflictual situation
•Settle tensions successfully
• Re-focus obstructive behaviour