Demonstrate assertiveness in various situations
• Analyse the conflictual situation in which you find yourself
• Analyse your position in the situation, or that of the person you are dealing with
• Apply techniques for resolving the conflictual situation
In a company, tense situations and minor daily conflicts are the main sources of sapped energy and lack of team motivation.
And yet, because these types of relational difficulties are delicate to deal with and involve our emotions, they are often neglected.
In some cases, the situation may gradually worsen, leading to dreadful working relationships and causing irreparable damage.
How can these conditions be improved?
Firstly, by learning to express yourself assertively, without adopting passive or aggressive behaviour.
Next, by applying some straightforward methods for dealing with – and resolving – such situations.
This represents an engaging exercise for finding out how subjective the situation really is.
You will learn to understand the representations of your peers and superiors in order to acknowledge them and cooperate better.
Learning plan
Analyse the situation in which those concerned find themselves
•Identify the situation concerned and its characteristics
•Identify the influence of perception filters
•Identify the behaviour adopted in the situation
•Identify the psychological mechanisms at play in the conflict
•Develop awareness and self-control
Master the basic communication skills, essential for managing conflict
•Implement techniques for practicing active listening
•Practise being empathetic
•Ask the right questions at the right time
•Rephrase appropriately according to the situation
Apply techniques for resolving a conflictual situation
•Techniques for maintaining a good working relationship
•Settle tensions successfully
•Re-focus obstructive behaviour