Recognise the potential traps and opportunities of working in an intercultural context
• Know the influence of culture on individuals and on their way of working and communicating,
and taking these factors into account on a daily basis
• Distinguish how people are prepared to give trust in different cultures
• Identify cultural preferences concerning the transmission of messages when you communicate
at a distance, by telephone or e-mail and how to refine the way you communicate in order to
make it more effective
• Spot the main skills and capabilities that are necessary
Globalisation of the economy, transnational acquisitions and fusions, partnerships at the international scale... The ability to work in an intercultural context has become a critical skill in all companies.
It is a journey that raises many questions.
What determines our identity and how we perceive the world?
Why do others behave differently from the way we do?
Why does a message that is clear to you appear unfocused and vague to others?
This programme deals with all the essential questions that confront anybody who works in an intercultural context.
It will give you the keys you need to understand cultural differences, and take them into account.
It will also give you practical advice about communicating effectively, in particular, at a distance.
By helping you to “decode” other cultures, it will also help you to accept cultural differences, and will make your life richer as a result.
Learning plan
Analysing the components of culture and the way it influences our values and behaviour
• Understand the value of working in an intercultural context, and the inherent difficulties
• Understand the Iceberg Model and how our behaviour reveals our deepest values
• Determine our own cultural profile and the way it influences us
Spotting and taking account of cultural preferences in the work context
• Understand how the notion of an objective varies across cultures
• Understand how our way of working within hierarchies varies across cultures
• Explore the key competencies for working interculturally, and work out ways for you to improve yours
Build effective communications strategies according to the cultures involved
• Understand how different cultures perceive trust and how to build it according to different cultures
• Spot the best ways for communicating at a distance according to the cultures involved
• Using active listening and empathy to communicate efficiently