• Control your emotions so that you do not allow yourself to become unsettled at times of stress
• Develop assertive behaviour so that you can affirm your interests calmly but firmly
• Encourage cooperative behaviour
• Master techniques for dealing with difficult situations
What is leadership? It’s the self-confidence which comes from being able to act assertively; for example, to involve other people in activities, create a climate of trust and cooperation between the participants in a project, establish yourself as a stable and credible contact in difficult situations, and encourage efforts in a context in which power has to be earned.
It may often seem easier and safer to hold your tongue about your misgivings or objections, or to use power or manipulation to succeed.
However, you can only create long-term confidence and commitment if you adopt an assertive attitude in which you express what you are thinking and give yourself certain rights. This highly operational course will teach you to assert yourself in a certain number of critical situations.
Firstly, it will give you a better understanding of the principles underlying self-confidence and the risks associated with passive or aggressive behaviour.
Then, it will help you to think about the challenges that other people face so that you can take them into account.
Finally, it will help you to shape how you act, in order to create an environment that fosters cooperation with everybody around you.
Learning plan
Identify the challenges that are inherent in the role of manager
• Identify the challenges faced by managers, and their needs
Identify different mechanisms which contribute to self-control and assertiveness
• Develop your faculties to become “emotionally intelligent”
• Use the message that comes from your emotions to help you succeed
• Develop awareness and self-control
Develop self-confidence
• Understand the characteristics of an assertive person
Practice assertiveness in specific situations
• Express a request or refusal assertively
• Assert your position
• Deal with obstructive behaviour
• Successfully communicate on a project
• Conduct a successful interview in which you have to bring the other person back into line